Delivery & Returns
DELIVERY & RETURNS
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event of delays we are not responsible and no compensation will be given.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, via email, of the problem within 10 days of the delivery of the goods in question.
The customer is responsible for the return of any product, which must be unused and in original packaging. Must be returned via Parcelforce, DPD, UPS or FEDEX courier services. We must be notified of any returns and products must be returned within 10 days of delivery. Unless defective or not as ordered, any goods returned will be subject to a 10% handling fee.
All warranties depend upon the type of use.
Boards purchased for rental have a warranty of 1 year.
Boards purchased for recreational use by an end customer have a warranty of 3 years, whilst all accessories have a warranty of 1 year.
All boards need to be registered with us before the warranty is valid. Warranty date starts from date of purchase with a proof of purchase
Safe secure credit/debit card payment using PayPal (you do not require a Paypal account)
Customs Charges and Deliveries outside of the UK
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Sea Lion Boards Ltd has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.
Please note that when shipping goods from the UK, Non-EU shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UK, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.